Returns & Exchanges
At MATTERS, we want you to love your fit, which is why we offer a 30-day return window for all unwashed and unworn items with original tags attached. Simply use our online portal to initiate your return and receive a prepaid shipping label instantly.
Initiate Your Return
Visit our returns portal with your order number and email address to select the items you wish to send back.
Pack Your Items
Place the items in their original packaging, ensuring all boutique tags and hygiene seals remain intact.
Attach the Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your package.
Drop Off and Refund
Drop your package at any authorized carrier location; your refund will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing